Most of the transactions on our website are handled smoothly by Buyers and Sellers, with no problems whatsoever. However, from time-to-time a user runs into a problem when trying to conclude the transaction. Please do the following before you contact us with a complaint about another user:
Try to resolve the dispute yourself. As stated in our Disclaimer, we do not get involved in transactions (unless our own items are involved). Most problems are with email communications. Remember that computer networks and email communications break down from time-to-time, and email may get lost somewhere in "cyberspace." It is also possible that a user may be on vacation, or left home unexpectedly, and not have email communications.
We have already provided you with the other party's full postal address. Refer to the email we sent you at the conclusion of the auction. Try writing to them. If after 30 days you are not paid for an item that was sold, you can have the selling fees credited back to your account by sending us an email with the item number and your seller ID.
You should allow at least 30 days before filing a formal complaint. If you have been victimized in a fraudulent promotion in which the mail was used (such as paying for merchandise that you did not receive), report your experience to your local postmaster or nearest Postal Inspector. In the U.S., you can also contact the National Fraud Information Center. You will have to file the complaints yourself...we cannot file them for you. Be sure to send us a copy of your complaint, so we can take the necessary steps to bar them from our website: Playle's, PO Box 516, Ankeny IA 50021, USA.